Prepare for Your Visit and Experience Sibéria Spa

Frequently Asked Questions

Booking

How can I make a reservation?

You can book online anytime or by phone. If the desired date is not yet available in the reservation calendar, we invite you to try again later. It is necessary to book the thermal experience at the same time as your massage to guarantee your spot.

A credit card is required to make a reservation, even if you have a gift card. No amount will be charged before your visit.

Can I book online with my gift card?

A credit card is required to make a reservation, even if you have a gift card (including WaySpa and other partner cards). No amount will be charged before your visit.

You can present your gift card to pay for any regular-priced service or product during your visit to the spa.

Do I need to make a reservation?

Thermal experience

Booking is not mandatory, but recommended. It is always possible to access the thermal experience without a reservation when site traffic permits. Places without a reservation may be limited during busier periods.

Massages

Booking is strongly recommended. The earlier the better, but we advise you to book two weeks in advance to give yourself the best chance of getting the time slot you want. During high season, we recommend that you book a month in advance.

What is the cancellation policy?

Reservations can be cancelled or modified up to 48 hours prior to the scheduled visit time. For any cancellation or modification made less than 48 hours before the appointment, 25% of the cost of the reserved services will be charged to your credit card. In the event of a no-show, 50% of the cost of the reserved services will be charged to your credit card.

If I book a massage, am I guaranteed a place in the spa facilities?

No, which is why we recommend that you book the termal experience at the same time as your massage to guarantee your spot. However, the fee will be charged on-site. The price for the thermal experience varies depending on the day and time of your visit.

What happens if I arrive late for the thermal experience?

Customers have up to one hour after their scheduled reservation time to begin their thermal experience.

Massage

Do your massage therapists offer insurance receipts?

Yes, it is possible to get an insurance receipt from your massage therapist.

How far in advance do I need to arrive before a massage?

To make the most of your appointment, we recommend you arrive 30 minutes early. This will give you enough time to fill out the health questionnaire before your massage or treatment.

Is the thermal experience included in the price of the massage?

Entry to the thermal experience is not included in the price of a massage.

It is necessary to book the thermal experience at the same time as your massage to guarantee your spot.

Is it possible to book all types of massages online?

Most of our massages are available online. If the massage you’re looking for isn’t on the list, you can make a reservation by calling 418 841-1325.

Can I book a duo massage online?

Yes, you can book a massage for two (in the same room) online. If the massage combination you are interested in is not available, please book by calling418 841-1325.

Can I book online with a specific therapist?

Yes, you can select the therapist of your choice when booking online. This option will appear once you have chosen the desired date and massage type.

Can I book a massage for children (aged 5 to 15) online?

No. Please note that an adult must accompany the child during the massage. If you would like a massage for a child, please make a reservation by calling418 841-1325.

Useful information

What should I bring with me for my visit?

Please bring your swimsuit, sandals (required), and a reusable water bottle. You may also want to bring a waterproof bag to put your wet swimsuit in at the end of your visit, as well as sunglasses or a hat, depending on the season.

Sandals and water bottles are available for purchase at the front desk.

Is a bathrobe included with the thermal experience?

The bathrobe is not included in the spa experience. You may bring your own bathrobe or rent one (additional fee payable upon arrival).

What is the minimum age to be able to enjoy the thermal experience?

The minimum age to be able to enjoy the thermal experience is 16.

During the summer season, children ages 12 and older may access the Sibéria spa at any time, accompanied by an adult.

What are your opening hours?

Massages

Every day from 9:00 a.m. to 9:15 p.m.

Thermal experience

Sunday through Thursday, 9 a.m. to 9 p.m.
Friday and Saturday, 9 a.m. to 10 p.m.`

Sibéria café

Monday through Thursday: 11 a.m. to 8 p.m.
Friday: 11 a.m. to 9 p.m.
Saturday: 10 a.m. to 9 p.m.
Sunday: 10 a.m. to 8 p.m.

What are the dates for the high season and holidays?

Visit our High season dates page to find out which periods are included.

Can I pay on site, or do I need to purchase a gift cards in advance?

Yes, you can pay directly on site. We also encourage you to check out our online offers, as they may be a good deal.

Are we allowed to talk on the site?

Sibéria Spa has two zones: a silent zone where you can relax in peace and quiet, and a zone where you can whisper to the rhythm of the murmuring river.

What methods of payment are accepted?

Online

We only accept credit card payments for the purchase of services, packages and boutique products (e.g., Visa, Mastercard, Amex, Apple Pay, ShopPay and GooglePay). Gift cards are not accepted on our website.

On site

We accept payments by debit, credit, gift card and cash.

Please note that Wayspa cards are not accepted at Sibéria Spa.

Is it possible to have access to a wifi network?

Because relaxation is unique to each individual, we offer complimentary Wi-Fi access to our guests.

What happens when it rains or when the weather is bad?

Open all year round, our facilities guarantee an enjoyable experience, no matter the weather. Enjoy every moment, whatever the weather conditions. For safety reasons, we temporarily close the outdoor facilities in the event of thunderstorms.

Can a pregnant woman have access to the facilities?

Although the thermal experience is not recommended for pregnant women, some of our facilities may be suitable, such as the relaxation and the Sibéria Café. We recommend that you discuss this with your healthcare professional beforehand. We also offer a massage adapted for you.

What are the accesses for people with reduced mobility?

Sibéria Spa does not offer a fully accessible experience for people with reduced mobility. Please note that stairs are required to access the locker rooms and massage rooms, and there is no elevator on the site.

Since our facility is mostly outdoors, some areas require walking on paths that may have slight elevation or obstacles to navigate, which is why a certain level of mobility and independence is necessary.

Finally, we do not have an access ramp at the reception area entrance.

We encourage you to contact us before your visit so that we can evaluate your situation and plan your visit accordingly. Since everyone has different needs, we take the time to assess each situation individually.

What is the birthday promotion?

Get a massage on your birthday and enjoy the spa experience for free.

Family Mornings

When are the family mornings?

We welcome families every Sunday morning, from 9 a.m. to noon. During special events, Family Mornings may also be offered daily. Check the Family Mornings page for dates and details.

What is included during family mornings?

The family morning package includes access to all of the Sibéria Spa’s facilities: thermal baths, saunas, steam rooms, and relaxation areas.

Is a reservation required for family mornings?

Family matinees are available by reservation only, as capacity is limited.

Reserve here.

Do I need to be accompanied by a child to participate in the family mornings?

The site is open to everyone during family mornings. You don't need to be accompanied by a child to participate.

Can I make a reservation online using my gift card?