Useful information

Frequently asked questions

If I book a massage, am I guaranteed a place in the spa facilities?

Yes, your entry to the spa is automatically guaranteed when you book a massage.

If I want to use the facilities, do I need to make a reservation?

No, we do not take reservations. We operate on a first come, first served basis. We have a maximum capacity on the site, so there may be a waiting time before access can be granted. We have a waiting list, that you can add your name to remotely.

What should I bring for my day at the spa?

Please bring your swimsuit, sandals and a reusable water bottle.

Sandals are mandatory for hygiene and safety reasons. If required, sandals can be purchased at reception for $15 + tax.

Are we allowed to talk on the site?

Sibéria Spa has two zones: a silent zone where you can relax in peace and quiet, and a zone where you can whisper to the rhythm of the murmuring river.

What is the cancellation policy for a massage?

You can cancel or modify your reservation without any fees until noon the day before your massage. After that, a fee of 50% of the massage price will be charged in the event of a cancellation or modification.

Do you allow children on-site?

Access is reserved for individuals aged 16 and older at all times. However, we offer family mornings every Sunday from 9 AM to 12 PM, during which children aged 5 to 15, accompanied by an adult, can enjoy the thermal experience.

Do massage therapists provide receipts for insurance?

Yes, all our massage therapists issue receipts for insurance purposes.

What is the minimum age for accessing the facilities at all times?

The minimum age for accessing the facilities is 16 years old.

Can I pay for access on-site, or do I need to purchase a certificate in advance?

Yes, you can pay for your access directly on-site. We also invite you to keep an eye on our online promotions, as they can be advantageous.

What is the birthday promotion?

On your exact birthday, when you purchase a massage, we offer complimentary access to the thermal experience.

What should I bring for my visit?

We recommend bringing a swimsuit, sandals, and a reusable, non-breakable water bottle.

Is a reservation required for the thermal experience?

No, access to the thermal experience is on a first-come, first-served basis. Please note that we have a maximum capacity, and once it is reached, a waiting list will be in effect.

Is a robe included with the thermal experience?

The robe is not included with the thermal experience. It can be rented for $10 before taxes. However, if you book a massage, the robe is provided at no extra cost.

Is the thermal experience included with the price of a massage?

No, access to the thermal experience is not included in the price of a massage. However, it is guaranteed and can be added for an additional fee.

When are family mornings held?

We welcome families every Sunday morning from 9 a.m. to noon. We sometimes welcome families every morning during special periods such as holidays or spring break. Please refer to the family mornings tab for more details.

Thermal experience

Warnings

The alternation between hot and cold may not be suitable for people suffering from hypertension, hypotension, cardiac arrhythmia or diabetes. Please discuss this with your doctor and let us know at the time of your visit.

  • The spa experience is not recommended for pregnant women.
  • If you wear glasses with anti-reflective coating, it is important to remove them when you experience the intense heat stations such as the dry saunas and steam bath. Heat can permanently damage the anti-reflective coating.

Water quality

We carry out a rigorous analysis of several crucial parameters in each water basin. This is done every two hours, from opening to closing.

  • Every two weeks, water samples are analyzed by an external certified laboratory. The water in our spas and waterfalls is treated with bromine.
  • Our pools are drained and cleaned regularly to prevent the appearance of problems or the presence of harmful bacteria.
  • Our water circulates through a cartridge filtration system of far superior quality. Interestingly, all our pond water is filtered up to eight times an hour.

Sibéria café

  • Thanks to the chip embedded in your key bracelet, we offer the possibility of adding funds for your purchases at Sibéria café. All you have to do is ask at the reception desk.
  • Bathrobe and sandals must be worn.
  • No outside food or drink is permitted on the outside site, except on the Sibéria café terrace.
  • At all times, inside and out, you'll find members of our staff whose aim is to make your experience with us a magical one, so don't hesitate to call on their expertise.

Rest assured that these instructions are necessary to ensure your well-being.

Please note that Sibéria café is open every day from 8am to 8pm.

Life code

For everyone's well-being, we offer a smoke-free environment.

  • No bags of any kind may be brought onto the site.
  • No glass containers may be brought outside.
  • No alcohol may be consumed on the site, inside the main building, or at the Sibéria café.
  • We invite you to leave your cell phone in the checkroom, but please note that you may use it at the Sibéria café.
  • Inappropriate behavior will not be tolerated, and we reserve the right to ask you to leave the site if you fail to comply with this directive, without reimbursement.
  • We are not responsible for lost, forgotten, damaged or stolen personal items.

As changes in weather conditions or power failures are beyond our control, no compensation will be offered for unforeseen changes that may result in the closure of baths and facilities.